About BT ACCESS
BT ACCESS is a paratransit door-to-door service complementing fixed route bus service in Blacksburg. The service is available for persons with a temporary or permanent disability who meet the criteria established under the Americans with Disabilities Act. Passengers must be certified to use BT ACCESS, applications can be downloaded here, or can be mailed by request by calling 540-443-1533 or 540-961-1803. Please review the fare page for applicable fares; monthly passes are accepted on BT ACCESS.
BT ACCESS Rider's Guide
A new Rider's Guide goes into effect on January 1, 2021; all passengers should familarize themselves with the new guide as several changes have been implemented. The guide can be downloaded from the links below. The Ride Guide was updated in June 2021 to reflect an updated Service Animal policy.
- Brochure - A brief summary of the BT ACCESS service
- BT ACCESS Rider's Guide
- Large Format Rider's Guide
BT ACCESS serves all areas within the Blacksburg town limits, including the LewisGale Hospital Montgomery and the doctors’ offices on the same campus. Service is offered within the Blacksburg town limits during the same days and times as fixed route bus service. View Operating Hours.
If traveling to Christiansburg, BT ACCESS passengers may schedule a transfer at the hospital to the Go Anywhere service or to the Two Town Trolley.
To determine eligibility, applicants are required to complete an application. Please note there are two parts to be completed and submitted.
Please return applications via any of the following options:
- Fax: Attention BT ACCESS to 540-951-3142
- Mail: BT ACCESS, 2800 Commerce St., Blacksburg, VA 24060
BT ACCESS Eligibility After 21 Days
Staff will review applications promptly. While under review, applicants may schedule and use BT ACCESS. Eligibility decisions will be made within 21 days of receipt of a complete application. For those applications not processed within 21 days of receipt, the applicant will be allowed to continue to use the service until such time as a written determination is made.
Scheduling a Trip
If you are certified, you may begin using the BT ACCESS service. Please call 540-443-1533 or 540-961-1803, to schedule your trip(s). Trips must be scheduled at least one day in advance, but not more than 14 days in advance.
ADA Eligibility Card
Certified BT ACCESS passengers will receive an ADA Eligibility Card with an ID number. This non-transferable card also allows the holder temporary eligibility on any ADA compliant paratransit system in the United States. BT ACCESS reserves the right to require a new eligibility assessment at any time. A new eligibility assessment may be required for, but not limited to:
- Possibility of improvements in a passenger’s ability to use a BT accessible low floor bus.
- Any improvements in public physical barriers previously preventing a passengers use of a BT accessible low floor bus.
Visitors with Disabilities
Individuals traveling to Blacksburg, who present documentation of ADA Paratransit eligibility by a public entity, are eligible for BT ACCESS paratransit services for any combination of 21 days during any 365-day period beginning with the visitor's first use of the service. If service is requested beyond this period, individuals will be required to apply for certification.
Personal Care Attendant and Companion
If a passenger requires the assistance of a Personal Care Attendant they may ride free of charge. A companion is also permitted to ride, however they will be required to pay the normal fare of 50 cents, Fare Information.
Travel training is designed to teach seniors and people with disabilities how to travel safely and independently on a fully accessible low floor fixed-route bus. Travel training determines how disabilities affect travel and then travel skills are tailored to each person’s needs. Remember, riding the bus does not jeopardize the ability to use BT ACCESS services, but allows the passenger more flexibility and freedom to travel whenever they choose.
- Learning to travel independently
- Greater self-esteem
- Flexibility of scheduling allowing freedom of movement within the town limits of Blacksburg